Support
I’m Mallory, and I build and support Nordica Bundles myself. Email mallory.berthome@gmail.com or use “Contact support” in the app. I personally reply within 24 hours. Suggestions are welcome too.
Common questions
How do I show the offer on my product pages?
In the app, open Home and click “Open theme editor”, then switch on “Quantity breaks” under App embeds and save. It places itself above the Add to cart button. To put it somewhere else, add the “Quantity breaks” block to your product template instead.
Where is the discount taken off?
In the cart and at checkout, by Shopify itself. Each offer is a Shopify automatic discount, so you also see it, with how many orders used it, under Discounts in your admin.
Does it work with my other discounts?
Offers stack with order discounts (like “10% off orders over $100”) and with free-shipping discounts. Against another product discount on the same item, Shopify applies the better one for the shopper.
What is mix & match?
Normally each product counts on its own: 3 of the same shirt reach the 3-item tier. With mix & match (Pro), every product in the offer counts together, so 1 shirt and 2 socks reach it too.
How do I turn on the cart drawer?
With Pro, open Cart drawer in the app, switch on “Use the Nordica cart drawer” and press Save. Then click “Open theme editor”, switch on “Cart drawer” under App embeds and save. To go back to your theme’s own cart, switch it off there.
What does the cart drawer show?
The shopper’s cart, “Add 1 more, save 20%” with a one-tap button under each product, 2 more products from a mix & match deal to add in one tap, and how much is left to spend for free shipping. Pick its colours and change any text under “Colours & wording”. Checkout stays Shopify’s.
Can a deal show only in the cart?
Yes. In the offer, open “More options” and switch off “Show on product pages”. The discount still applies in the cart, and the cart drawer tells shoppers about it.
Why is there no revenue limit?
Shopify runs the discount, not our server, so your sales cost us nothing. That’s why Pro is one flat price however much you sell: no hidden costs, no fees per order, no surcharges.
I see the widget but no discount in the cart
Check that the offer is Active on Home, and that the product is in the offer. If you changed the offer a moment ago, reload the cart. Still nothing? Use “Contact support” in the app with the product’s name.
What happens if I go back to Free?
Your first offer keeps running with its first 3 tiers. The others are paused, not deleted, and start again when you return to Pro.
How do I cancel Pro?
Open Plans in the app and click Cancel Pro.